Sales and Delivery Terms
1. Application
1.1 Scope: These general sales and delivery terms apply to all agreements entered into with K9 Security Group i/s, covering the sale and delivery of services to private and business customers.
2. Agreement Basis
2.1 Agreement Formation: These terms, together with the seller's offer and order confirmations, constitute the complete agreement for the sale and delivery of services to the customer. The customer's purchase terms printed on orders or otherwise communicated to the seller do not form part of the agreement.
2.2 Amendments: Changes or additions to the agreement are only valid if agreed upon in writing by both parties.
3. Products and Services
3.1 Services: The services provided by K9 Security Group are performed in a professionally correct manner and comply with Danish legislation at the time of delivery.
3.2 Limitation of Liability: Services are intended for use within Denmark. K9 Security Group is not liable for any loss or damage arising from use outside Denmark or for purposes other than those specified. The customer shall indemnify K9 Security Group against any such claims.
4. Prices and Payment
4.1 Price Changes: Prices and delivery terms are subject to change until delivery unless otherwise confirmed in writing by K9 Security Group.
4.2 Exclusions: All prices are exclusive of VAT, duties, environmental and logistics surcharges (1.80%), and any special agreements.K9SecurityGroup.dk
4.3 Currency and Duty Risks: The customer bears the risk of price increases due to currency fluctuations and changes in public duties until invoicing has occurred.
4.4 Billing Fees: If K9 Security Group is not provided with an email address for invoicing, a billing fee of DKK 150.00 will be charged. Cash payments incur a fee of DKK 250.00. No fee applies for payments via Dankort, bank transfer, or FI payment.K9SecurityGroup.dk
4.5 Service Pricing: The price for services follows K9 Security Group's applicable price list at the time, adjusted annually based on the net price index. K9 Security Group confirms the customer's order unless otherwise agreed in writing.
4.6 Payment Terms: The customer shall pay all invoices for services as per the invoice, unless otherwise agreed in writing.K9SecurityGroup.dk
4.7 Payment Schedule: To cover ongoing labor and potential production costs, invoicing is as follows:
50% upon agreement
50% after delivery
Unless otherwise agreed in writing.
5. Late Payment
5.1 Interest: If the customer fails to pay an invoice on time due to reasons not attributable to K9 Security Group, K9 Security Group is entitled to interest on the overdue amount at 8.00% per month from the due date until payment is made.
5.2 Termination Rights: If the customer fails to pay an overdue invoice within 14 days after receiving a written reminder, K9 Security Group has the right to:
Terminate the sale of the services related to the delay,
Terminate the sale of services not yet delivered to the customer, or require prepayment for them, and/or
Exercise other rights due to breach of contract.
6. Offers, Orders, and Order Confirmations
6.1 Offer Validity: K9 Security Group's offers are valid for 10 days from the date the offer is dated, unless otherwise stated in the offer. Acceptance of an offer received after the expiration of the acceptance period is not binding for K9 Security Group unless K9 Security Group notifies the customer otherwise.
6.2 Orders: The customer shall submit orders for services to K9 Security Group in writing, unless otherwise agreed with K9 Security Group.
6.3 Order Confirmation: K9 Security Group strives to send confirmation or rejection of an order for products and services to the customer in writing within 2 business days after receiving the order. Confirmations and rejections of orders must be in writing to bind K9 Security Group.
6.4 Order Changes: The customer cannot change a submitted order for products and services without K9 Security Group's written consent.K9SecurityGroup.dk
6.5 Discrepancies: If K9 Security Group's confirmation of an order for products and services does not align with the customer's order or the agreement, and the customer does not wish to accept the differing terms, the customer must notify K9 Security Group in writing within 2 business days after receiving the order confirmation. Otherwise, the customer is bound by the order confirmation.
7. Delivery
7.1 Delivery Terms: K9 Security Group delivers all sold services according to the order confirmation.K9SecurityGroup.dk
7.2 Delivery Time: K9 Security Group delivers all sold services at the time specified in K9 Security Group's order confirmation.
7.3 Inspection: The customer shall inspect all services upon delivery. If the customer discovers an error or defect they wish to invoke, it must be immediately reported in writing to K9 Security Group. If an error or defect that the customer discovers or should have discovered is not immediately reported in writing to K9 Security Group, it cannot later be invoked.
8. Delayed Delivery
8.1 Notification: If K9 Security Group expects a delay in the delivery of services, the customer will be informed and provided with the reason for the delay and the new expected delivery time.
8.2 Termination Rights: If K9 Security Group fails to deliver products and services within 3 days after the agreed delivery time due to reasons not attributable to the customer, and delivery does not occur within a reasonable period according to a new agreement, the customer may terminate the affected orders without notice by written notification to K9 Security Group. The customer has no other rights due to delayed delivery.
9. Warranty
9.1 Warranty: K9 Security Group guarantees that services are free from significant defects and deficiencies.
9.2 Exceptions: K9 Security Group's warranty is void if defects and deficiencies are due to:
Normal wear and tear,
Storage, installation, use, or maintenance contrary to K9 Security Group's instructions or general practice,
Alterations made by parties other than K9 Security Group, and
Other circumstances for which K9 Security Group is not responsible.
9.3 Notification: If the customer discovers a defect or deficiency during the delivery period that they wish to invoke, it must be immediately reported in writing to K9 Security Group. If a defect or deficiency that the customer discovers or should have discovered is not immediately reported in writing to K9 Security Group, it cannot later be invoked. The customer shall provide K9 Security Group with the information about the reported defect or deficiency that K9 Security Group requests.
9.4 Rectification: Within a reasonable time after K9 Security Group has notified the customer under section 9.3 that a defect or deficiency is covered by the warranty, K9 Security Group will rectify the defect.
9.5 Termination Rights: If K9 Security Group fails to rectify a defect or deficiency covered by the warranty within a reasonable time after notifying the customer under section 9.4, due to reasons not attributable to the customer, and the defect or deficiency is not rectified within a reasonable period of at least 14 days, the customer may terminate the affected orders without notice by written notification to K9 Security Group. The customer has no other rights regarding defects or deficiencies in products and services other than those explicitly stated in section 9.
10. Liability
10.1 Liability: Each party is responsible for their own actions and omissions according to applicable law with the limitations arising from the agreement.
10.2 Product Liability: K9 Security Group is responsible for product liability concerning delivered products to the extent such liability follows from mandatory legislation. The customer shall indemnify K9 Security Group to the extent K9 Security Group may incur product liability beyond this.
10.3 Liability Limitation: Notwithstanding any conflicting terms in the agreement, K9 Security Group's liability to the customer shall not exceed 10% of the net sales of services that K9 Security Group has invoiced to the customer in the immediately preceding calendar year. This limitation does not apply if K9 Security Group has acted intentionally or with gross negligence.
10.4 Indirect Losses
Notwithstanding any conflicting terms in the agreement, K9 Security Group shall not be liable to the customer for indirect losses, including loss of production, sales, profits, time, or goodwill, unless caused intentionally or through gross negligence.
10.5 Force Majeure
Notwithstanding any conflicting terms in the agreement, K9 Security Group shall not be liable to the customer for failure to fulfill obligations attributable to force majeure. The exemption from liability applies as long as the force majeure situation persists. Force majeure includes circumstances beyond K9 Security Group's control that could not reasonably have been foreseen at the time of contract conclusion. Examples include unusual natural conditions, war, terrorism, fire, flooding, vandalism, labor disputes, etc.
11. Intellectual Property Rights
11.1 Ownership
Full ownership of all intellectual property rights relating to the services, including design, trademarks, and copyrights, belongs to K9 Security Group.
12. Confidentiality
12.1 Disclosure and Use
The customer must not disclose, use, or enable others to use K9 Security Group's trade secrets or other confidential information of any kind that is not publicly available.
12.2 Protection
The customer must not improperly acquire or attempt to acquire knowledge of or access to K9 Security Group's confidential information as described in section 12.1. The customer must handle and store the information carefully to prevent unauthorized disclosure.
12.3 Duration
The customer's obligations under sections 12.1–12.2 apply during the business relationship and indefinitely after its termination, regardless of the reason for termination.
13. Governing Law and Jurisdiction
13.1 Governing Law
The cooperation between the parties is governed in all respects by Danish law.
13.2 Jurisdiction
Any dispute arising in connection with the cooperation shall be settled by a Danish court.
14. Cancellation / Compensation
14.1 Cancellation
Cancellations must be made in writing at least two weeks prior to the scheduled security search.
14.2 Late Cancellation
If cancelled later than two weeks before the security search, K9 Security Group may claim compensation amounting to 65% of the price for the ordered services.
14.3 Non-Cancellable Costs
K9 Security Group may, upon presentation of an invoice, require payment from the customer for services that cannot be cancelled, e.g., subcontractors, transport costs, accommodation, and similar expenses, even if the cancellation was timely.
14.4 No-Show
In case of no-show, K9 Security Group is entitled to full payment for the entire security search.
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